At Millie Excavating, your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our professional excavating services or visit our website. Whether you're scheduling sewer line repair, water line installation, french drain installation, or any of our specialized excavation services, by using our services or website, you consent to the practices described in this policy.
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide when you:
- Request Services: Name, phone number, email address, property address, and service location details for excavating, sewer line, water line, and drainage projects
- Contact Us: Name, email, phone number, and message content when you use our contact form or request a quote
- Make Payments: Billing information for services like sewer line repair, water line installation, or foundation excavating, though we don't store credit card details (processed by secure payment processors)
- Schedule Services: Project details, property information, preferred scheduling times, and access instructions for excavation work
- SMS Opt-In: Phone number and consent when you opt-in to receive text messages about appointments, service updates, project progress, and promotional offers
Automatic Information Collection
When you visit our website, we automatically collect:
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent on site, referral sources, click patterns
- Location Data: General geographic location (city/region level) to serve relevant service area information and connect you with nearby services in Erie County, NY and surrounding areas
- Cookies: Small data files that help improve your browsing experience
2. How We Use Your Information
Service Delivery
- Project Scheduling: Coordinate excavation appointments and communicate arrival times and project timelines
- Service Customization: Tailor our sewer line repair, water line installation, french drain installation, foundation excavating, and drainage services to your specific property and needs
- Payment Processing: Securely process payments for completed services
- Customer Support: Respond to inquiries and resolve service issues
Business Operations
- Service Improvement: Analyze usage patterns to enhance our excavating, drainage, and utility repair services
- Marketing Communications: Send service updates, promotions, and newsletters (with your consent)
- Legal Compliance: Meet regulatory requirements and protect our business interests
- Quality Assurance: Monitor and improve service quality across all locations in Erie County, NY
3. Information Sharing & Disclosure
We DO NOT sell your personal information to third parties.
SMS Opt-In Data Protection
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Limited Sharing Occurs When:
- Service Providers: Payment processors, scheduling software, and communication tools that help deliver our services
- Legal Requirements: Law enforcement requests, court orders, or legal compliance obligations
- Business Protection: Preventing fraud, protecting our rights, or ensuring customer and employee safety
- Business Transfers: In the event of a merger, acquisition, or sale of business assets
- Consent: When you explicitly authorize us to share information with specific third parties
4. Data Security & Protection
Security Measures
- Encryption: All sensitive data transmitted through our website is encrypted using SSL/TLS technology
- Secure Storage: Personal information is stored on secure servers with restricted access
- Access Controls: Only authorized personnel can access customer information on a need-to-know basis
- Regular Updates: We maintain up-to-date security software and monitoring systems
- Staff Training: Our team receives regular privacy and security training
Data Retention
We retain your personal information only as long as necessary to:
- Provide ongoing services and customer support
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain business records for tax and accounting purposes
5. SMS Opt-In Details & Text Messaging
SMS Program Description
When you opt-in to receive text messages from Millie Excavating, you will receive:
- Appointment Reminders: Confirmation and reminder texts for your scheduled excavation services
- Service Updates: Real-time updates about our arrival time and project progress
- Promotional Offers: Exclusive discounts and special offers for our excavating services
- Service Completion: Notifications when your sewer line repair, water line installation, or other excavation services are complete
Opt-Out Instructions
You can opt-out of receiving text messages at any time by:
- Text STOP: Reply "STOP" to any text message from us
- Contact Us: Call (716) 253-9275 or email info@millieexcavatingwny.com
- Online: Use our contact form to request removal from our SMS list
Message & Data Rates
Standard message and data rates may apply. Message frequency varies based on your service schedule and preferences. You can update your communication preferences at any time.
6. Your Privacy Rights
You Have the Right To:
- Access: Request copies of the personal information we hold about you
- Correction: Request corrections to inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Opt-Out: Unsubscribe from marketing communications at any time
- Restriction: Request limitation on how we use your information
- SMS Unsubscribe: Stop receiving text messages by replying "STOP" or contacting us directly
Exercising Your Rights
To exercise these rights, contact us at (716) 253-9275 or through our contact form. We'll respond within 30 days of receiving your request.
7. Cookies & Tracking Technologies
Types of Cookies We Use:
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
- Preference Cookies: Remember your settings and preferences
Cookie Management
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your user experience.
8. Third-Party Services & Links
External Links
Our website may contain links to third-party websites, including social media platforms and business partners. This Privacy Policy does not apply to these external sites, and we're not responsible for their privacy practices.
Service Integrations
We use trusted third-party services for:
- Payment Processing: Secure credit card and payment handling
- Communication: Email marketing and customer communication tools
- Analytics: Website performance and user behavior analysis
- Scheduling: Appointment booking and calendar management
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately. Parents who believe we may have collected information from their child should contact us immediately.
10. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: What personal information we collect and how it's used
- Right to Delete: Request deletion of personal information
- Right to Opt-Out: Opt-out of the sale of personal information (we don't sell personal information)
- Non-Discrimination: We won't discriminate against you for exercising your privacy rights
11. International Users
Our services are primarily offered in Erie County, NY. If you're accessing our website from outside the United States, please be aware that your information may be transferred to and stored in the United States, where our servers are located.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes by:
- Posting the updated policy on our website with a new effective date
- Sending email notifications for material changes (if you've subscribed to communications)
- Displaying prominent notices on our website
Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
13. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Lackawanna, NY 14218
Last Updated: January 2026
Millie Excavating - Western New York's Excavation Specialists
Licensed, insured, and committed to protecting your privacy while delivering exceptional excavation services throughout Erie County, NY.